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Customer Focused Public Services

"We are ushering in a new world of accountability in which parents, patients and local communities shape the services they receive, ensuring all our public services respond not simply to the hand of government, but to the voice of local people." - Prime Minister Gordon Brown: from Working Together - Public Services on your side, March 2009.

Customers matter. Understanding who customers are, what their needs are and how these needs can be satisfied, is fundamental to all successful organisations. And the public sector is no exception. In his Review of Service Transformation, Sir David Varney recommended that there should be a greater emphasis on viewing the delivery of public services clearly from the citizen and business perspective.

The Government has therefore recognised that a deep understanding of the needs and behaviours of citizens, communities and businesses is crucial in shaping public services which are more efficient and effective and which offer better outcomes for the taxpayer.

In today’s uncertain economic climate, when demands on public services are high and the focus for much debate and scrutiny, there is no better time than now to convene a conference dedicated to the many pertinent and peripheral issues that affect the way with which customers of public services are engaged.

Bringing together a highly knowledgeable and influential group of presenters to highlight some innovative thinking and policy developments, as well as showcasing some excellent examples of customer-focused public services, there can be no better place to learn, network ideas and be motivated into action than the inaugural Customer-focused Public Services Conference.

The event - supported by the Cabinet Office - will provide real interest and insight to senior and middle-ranking public sector professionals engaged in a wide range of roles and disciplines, including Adult care and learning; Asset management; Benchmarking; Business and supplier relations; Change management; Citizen Engagement; Community relations; Community services; Consultation; Contact centres; Corporate services; Corporate development; Corporate governance; Customer Focus; Customer relations; Economic development; Environmental services; Finance; ICT and e-services; Internal and external communications; Marketing and PR; Policy and Strategy; Performance management; Planning and Development; Procurement; Quality assessment; Quality standards; Service commissioning; Service delivery; Social care; Social housing and Social investment; Strategy and Partnership.

Event Details

Website: http://www.pspevents.co.uk/customer_london_2009/

Event Date: 03/06/2009

Event Location: QEII Conference Centre, Westminster

Contact Email Address: enquiries@pspltd.org

Contact Phone Number: 0161 217 2500

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